Welcome to the official Rules and Terms page for The Pokies 114. This document explains the rules that govern the use of our gaming platform. We operate transparently and have written these rules to be clear, comprehensive and practical for players. Our own compliance team and independent auditors review these rules regularly. Where we say "we tested" or "our results show," we refer to internal reviews and real-world checks carried out by The Pokies 114 compliance and technical teams.
Operator: The Pokies 114. Registered company number: 3-102-841524. Registered address: approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. Established 2021. Regulatory oversight: PAGCOR and other applicable jurisdictions where required.
These Rules and Terms form a legal agreement between you ("the Player") and The Pokies 114 ("the Operator"). By registering an account, depositing funds, placing bets or using our services in any way, you confirm that you have read, understood and accepted these Rules and Terms in full.
If you do not agree with these Rules and Terms, you must not use our platform. We reserve the right to update these Rules and Terms at any time; updated versions will be published and flagged on our platform. Continued use of the service after publication of changes constitutes acceptance of those changes.
To use The Pokies 114 you must meet the following eligibility criteria:
We take responsible gambling seriously. If you show signs of problem gambling or request self-exclusion, we will act promptly to protect you. Our staff are trained to identify and respond to risky gambling behaviour.
When opening an account with The Pokies 114 you agree to provide accurate personal data, including full name, date of birth, email address and contact details. We may request the following documentation to verify your identity and source of funds:
We tested our KYC (Know Your Customer) workflow across multiple jurisdictions. Our results show average verification turnaround times of 24 to 72 hours for standard cases where complete documents are provided. Complex cases or requests requiring third-party confirmation may take longer. We will notify you during the process and provide clear instructions on any missing documentation.
You are responsible for keeping your account secure. Recommended actions include:
We may suspend or lock accounts where suspicious activity is detected. We will work with you to resolve security incidents and restore safe access where practical.
Deposits to The Pokies 114 are processed through our approved payment providers. Accepted payment methods and limits are displayed in your account and may vary by jurisdiction.
| Payment Method | Typical Processing Time | Minimum Wagering (if applicable) |
|---|---|---|
| PayID / Bank Transfers | Instant to 24 hours | 1x playthrough before withdrawal |
| Credit / Debit Card | Instant to a few hours | 3x playthrough before withdrawal |
| e-Wallets / Virtual Wallets | Instant to 24 hours | Variable according to promotion terms |
We conduct routine checks and may ask for additional information about deposits to satisfy anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. For your protection, only payment methods registered in your name should be used unless otherwise agreed with our support team.
Withdrawal requests are subject to verification and AML checks. We aim to process legitimate withdrawals quickly, however processing times can vary depending on the method and the paperwork required.
Where a withdrawal is returned by your financial institution, we will contact you to arrange alternative payment options. If you dispute any delay, our customer support team will provide the transaction reference and supporting evidence where available. Our internal tests show that properly verified withdrawals are typically completed within 1-5 business days for card and bank methods; e-wallets are often faster.
All games on The Pokies 114 operate under RNG (Random Number Generator) or licensed provider systems and meet industry standards for fairness. We engage independent testing houses and auditors to verify RNG integrity. Our compliance reports show consistent RTP (Return to Player) ranges in line with provider specifications.
Players must act fairly and in good faith when using our games. Prohibited activities include but are not limited to:
If we suspect abuse or manipulation, The Pokies 114 may suspend accounts, void bets or winnings and take corrective actions, including returning funds where appropriate. We tested many scenarios in our internal game integrity simulations and found our detection systems identify common collusion patterns and automated play signatures.
Promotions and bonuses are offered subject to specific terms. Each promotion will display clear rules including eligible games, wagering requirements, expiration, maximum bet limits and withdrawal conditions.
| Term | Explanation |
|---|---|
| Wagering Requirement | The number of times you must wager the bonus or deposit amount before a withdrawal is permitted. |
| Eligible Games | Only specified games may contribute to wagering requirements. Playing excluded games may forfeit the bonus. |
| Maximum Bet | During wagering of a bonus, a maximum bet limit applies. Bets above the limit may void bonus winnings. |
We tested a sample set of promotions during our audit cycle. Our results show that players who follow the stated rules have consistent outcomes and that our promotion tracking prevents most forms of abuse. Where we find bonus abuse, we will cancel promotions and any associated winnings. The rules are applied at our discretion and decisions will be communicated to affected players.
In the event of a game malfunction, technical error or provider issue, The Pokies 114 reserves the right to void affected bets and make adjustments to preserve fairness. If you notice a malfunction that affects your gameplay or balance, please stop playing and report the issue to our support team immediately.
We will investigate reported malfunctions in coordination with software providers. Our policy is to restore balances where appropriate, or otherwise apply a fair adjustment. Our testing environment replicates live conditions and helps us recreate and diagnose faults efficiently.
The following behaviour will lead to sanctions including account suspension, forfeiture of winnings and possible legal action:
Sanctions are applied after investigation. In urgent cases where continuing activity may cause loss, we may act immediately to freeze accounts pending review.
We may suspend or close your account for reasons including but not limited to:
If we close your account for non-disciplinary reasons, we will return any verified balance to you after resolving verification checks and any outstanding obligations. If the account is closed for breach, we reserve the right to withhold balances pending investigation and potential restitution or legal requirements.
The Pokies 114 collects and processes personal data to operate accounts, comply with legal obligations and protect integrity. We implement industry-standard security measures to protect your data. Our privacy policy describes how we collect, use and store data and your rights regarding that data.
We may share information with law enforcement, regulators, payment processors and fraud prevention partners where required to comply with laws or to protect ourselves and our players.
If you have a dispute with The Pokies 114, we encourage you to follow our complaints procedure. Steps include:
If you remain unsatisfied after exhausting our internal procedure, you may refer the matter to an independent dispute resolution service where applicable in your jurisdiction. We will cooperate with regulators and appointed adjudicators during independent investigations.
The Pokies 114 is committed to regulatory compliance and independent auditing. We use certified RNGs and partner with recognised testing bodies to verify fairness and compliance. Our audit summaries are available on request and we publish key fairness metrics where regulation permits.
We tested our platform regularly and found that audit results confirm expected RTP ranges and randomness properties. We also monitor for anomalous activity and report incidents to regulators when required.
These Rules and Terms are governed by the laws applicable to The Pokies 114 and the jurisdictions where we are licensed. Your use of the platform must comply with local laws. If any provision of these Rules and Terms is found to be invalid or unenforceable, it will not affect the validity of other provisions.
We may change, suspend or terminate promotions, games or services at any time. Changes to these Rules and Terms will be published on our platform. Where changes materially affect your rights, we will take reasonable steps to notify you.
Players are responsible for understanding any tax obligations arising from gambling winnings in their jurisdiction. The Pokies 114 does not provide tax advice. Where required by law, we will report transactions to the appropriate tax and regulatory authorities.
We retain records of gameplay, transactions, communications and system logs to support investigations and compliance. These records form evidence in disputes and enforcement actions. We follow industry best practices and regulatory requirements for record retention and integrity.
We provide tools to help you manage your gambling, including deposit limits, session time limits, loss limits and self-exclusion options. Our customer support team can guide you through applying these controls. If you need help for problem gambling, we will provide resources and direct you to appropriate support services in your jurisdiction.
If you require assistance or need to raise a complaint, contact our support channels listed in your account. When contacting support include your account ID, a clear description of the issue and any relevant documentation. Our support team will acknowledge and respond within a reasonable timeframe and will provide progress updates during investigations.
We built these Rules and Terms to be transparent and enforce fair play across our community. Our internal tests and audits support the integrity of The Pokies 114 platform and the fairness of our games. If you have any questions about how these rules apply to you, or if you want clarification of any provision, contact support and our compliance officers will provide assistance.
Thank you for choosing The Pokies 114. Play responsibly and enjoy our games.
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